The Challenge
A non-profit staffed with all volunteers has had trouble onboarding and retaining volunteers.
Volunteers were expressing confusion and often quitting out of frustration or lack of motivation.
The Solution
An asynchronous onboarding with all the vital information for volunteers to get trained and ready to start their commitment.
What it Looks Like
About the Project
After joining the non-profit as a volunteer I identified an opportunity to increase volunteer retention and ensure they are able to contribute value in a short time.
Firstly, all onboarding was conducted through synchronous meetings which limited the number of volunteers that could be brought on.
Secondly, there wasn't a single source of truth containing all the necessary information for volunteers and volunteers expressed confusion, took weeks to onboard, and often quit out of frustration or a decrease in motivation
Thirdly, as a new non-profit there was no budget to spend on authoring tools or a learning management system so I needed to find a way to house the content on a free platform.
To combat these issues I designed an onboarding that could be housed for free and delivered asynchronously. After the initial launch, I used a survey to evaluate user experience and iterate. The results of this new onboarding were an increase in volunteer satisfaction and completion of volunteer commitment.